Atelier Knowledge Base
Frequently Asked Questions
Everything you need to know about our handcrafted candles, safety guidelines, and delivery.
Safety first: Place on a heat-proof plate or dish, never directly on wood, plastic or glass. The flame burns at the edge and wax can run, so keep 30 cm clear of anything flammable. Do not move the candle while it is lit. Burn for no more than 3 to 4 hours at a time. The gift is a metal item sealed in a heat-safe pouch inside the candle. When it appears, put out the flame, let everything cool fully, then remove it. Never leave a burning candle unattended. Keep away from children and pets. Not suitable for children under 14.
Still Have a Question?
Our concierge team is available Monday to Saturday to answer queries on scents, custom orders, or candle care.